Privacy Policy

Effective date: 31 December 2025

Kiika NZ Ltd (“we”, “us”, “our”) operates https://kiika.co (the “Website”).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (NZ).

1. What personal information we collect

We may collect personal information when you:

  • Place an order or create an account
  • Subscribe to marketing communications
  • Contact us for support
  • Browse our website

This information may include:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order and payment details (excluding full card numbers)
  • IP address and browser/device information

2. How we collect information

We collect information:

  • Directly from you when you enter it on our website
  • Automatically through cookies and analytics tools
  • Through third-party services that support our store

3. How we use your information

We use your personal information to:

  • Process and fulfil orders
  • Communicate with you about purchases, returns, or enquiries
  • Provide customer support
  • Send marketing communications (where you have opted in)
  • Improve our website, products, and services
  • Prevent fraud and maintain site security

4. WooCommerce & website platform

Our online store is built using WooCommerce on WordPress.

WooCommerce collects information necessary to process orders, including:

  • Products viewed
  • Cart contents
  • Billing and shipping details
  • Purchase history

This data is stored securely and used only for legitimate business purposes related to operating our store.

5. Payments (Stripe)

Payments on our website are processed securely by Stripe.

  • We do not store or process full credit or debit card details.
  • Payment information is encrypted and handled directly by Stripe in accordance with their security and privacy standards.

You can view Stripe’s privacy policy here:
https://stripe.com/privacy

6. Hosting & domain services (1stDomains)

Our website is hosted and our domain is managed through 1stDomains.

As part of providing hosting and technical services, 1stDomains may process limited personal data (such as IP addresses and server logs) in accordance with their privacy policy.

7. Cookies & analytics

We use cookies and similar technologies to:

  • Enable core website functionality
  • Remember user preferences
  • Analyse website traffic and performance

These may include:

  • WooCommerce cookies (cart/session functionality)
  • Analytics tools (e.g. Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Who we share information with

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Payment processors (Stripe)
  • Shipping and logistics providers
  • Website hosting and technical service providers (1stDomains)
  • Email and marketing platforms (if you opt in)

We do not sell or rent your personal information.

9. Overseas storage

Some service providers we use may store or process data outside New Zealand.
Where this occurs, we take reasonable steps to ensure your information is protected in line with New Zealand privacy standards.

10. Your rights under NZ law

Under the Privacy Act 2020, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

11. Data retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide services
  • Meet legal and accounting obligations
  • Resolve disputes

12. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

13. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Kiika NZ Ltd
Email: support@kiika.co